Last updated: 22 September 2021 

Your chatbot widget lives in the bottom right of your website. It's a familiar little bubble web visitors can click on to start a conversation.

Implementing your chatbot widget is incredibly simple.

Step 1: Activate the Converse channel

Go to EngageChannels

Ensure the Converse card is active. You can tell a channel is active by its green tick.

Step 2: Find your widget's code snippet

From the Channels page, click on the Converse's Options button.

At the top of that page, you will find your chatbot widget's code snippet.

Copy the entire snippet into your clipboard.

Step 3: Paste your snippet into your website

If you are uncomfortable or unable to make these changes yourself, involve your web team.

Open your preferred web page editor and paste the snippet into the <body> of a page.

Save and publish your changes.

Head over to your website and notice the chat widget appear in the bottom right of the screen.

To deploy your chat widget across every single page of your website, make sure you add the code snippet into the <body> tag of a template (or equivalent in your CMS).

Browser and screen compatibility

The Converse widget is compatible with

  • Google Chrome

  • Microsoft Edge

  • Firefox

  • Safari

  • Internet Explorer

The minimum screen size required to display the Converse widget properly is 320px. The ideal screen size is over 375px.

(Optional) Step 4: Customise where your widget displays

If you have followed the steps above, your chatbot should now be present across your entire website.

You can now decide, granularly, where you would like your widget to display. For example, you may want your chatbot widget to be visible everywhere except your pricing page.

To do so, head back to your ConverseOptions.

Unfurl Display settings.

By default, your widget has only one rule: always show converse.

You can edit or delete the existing rule, and create as many new rules as you’d like.

Simply click + Add new.

In the popup, design your smart rule using the conditionals. For example, to create a rule that displays your widget across your entire website except, this is what you would enter: