Last updated: 02 June 2021
Composers are the area that your users use to communicate with your chatbot; where users click to type their reply.
Your chatbot comes with a range of default composers, such as typing a message or choosing a date.
You can have multiple composer options throughout a conversation, but only a single composer for each step.
On top of the default composers, your chatbot platform allows you to create your own composers.
Create a custom composer
Head to Engage → Composers.
Name your composer (this is for internal use).
Add a placeholder. This is the small piece of copy your users will see. Make it as relevant and insightful as possible, while remaining short. E.g. 'Choose a shoe colour'.
Choose your composer type. You can choose between:
Message – allows the user to type a response
Fuzzy – allows the user to choose from a list of available options.
If creating a Fuzzy composer, simply write a list of options for the user to pick from. Click enter after typing each option to add it to the list.