Last updated: 02 June 2021 

Creating custom metrics gives you the ability to track exactly what you need to monitor the performance of your chatbot.

To create custom metrics, go to AnalyseCustom Metrics.

Step 1: Create a custom metric

Click Create in the top right to bring up the Create Metric menu.

Give your custom metric a name.

Click Save.

Step 2: Apply your custom metric to a conversation step

To use your newly created metric, you must tie it to a conversation step. When a user reaches that step in the conversation, the metric’s value will increment by one.

Head to Builder.

Select a conversation.

At the step you’d like to use, click Options and go to Transitions.

Click the Add Metrics button.

Choose your custom metric from the available list and then click Save.

Metrics can also be tied to a conversation’s trigger, using the same process.

Step 3: View your custom metric in action

To see your metric in action, simply add your custom metric to your dashboard.