Last updated: 02 June 2021
Creating custom metrics gives you the ability to track exactly what you need to monitor the performance of your chatbot.
To create custom metrics, go to Analyse → Custom Metrics.
Step 1: Create a custom metric
Click Create in the top right to bring up the Create Metric menu.
Give your custom metric a name.
Step 2: Apply your custom metric to a conversation step
To use your newly created metric, you must tie it to a conversation step. When a user reaches that step in the conversation, the metric’s value will increment by one.
Head to Builder.
Select a conversation.
At the step you’d like to use, click Options and go to Transitions.
Click the Add Metrics button.
Choose your custom metric from the available list and then click Save.
Metrics can also be tied to a conversation’s trigger, using the same process.
Step 3: View your custom metric in action
To see your metric in action, simply add your custom metric to your dashboard.