Last updated: 02 June 2021 

Chatbot avatars can give add a touch of personality. They are completely optional.

Avatars are the small icon that appears to the left of a message. 

Avatars also allow you to clearly distinguish chatbot and live chat agents.

Step 1: Turn avatars on

Avatars are only available in the Converse widget.

Go to Engage → Channels. Find Converse and click Options.

Click on Avatar settings.

Toggle Show Avatars to ON.

Step 2: Upload custom avatars

On the same page, toggle Use Default Avatars to OFF.

Click on Choose chatbot image and Choose human image to upload your own avatars.

The recommended avatar file dimensions are 64px by 64px and saved as a PNG.

Hit Save.