Last updated: 02 June 2021 

The FAQ follow up message allows you to automatically append an interaction after your chatbot has answered an FAQ.

Most frequently, the FAQ follow-up is used to gather feedback from the user on the usefulness of the message they’ve just received.

To turn your FAQ follow-up, go to KnowledgeFAQs.

Step 1: Enable your FAQ follow-up

  1. In the top right of the page, click Follow Up.

  2. Toggle the follow-up option to On.

Step 2: Configure your FAQ follow up message

The default follow-up conversation is set up to gather feedback from your chatbot users with a simple yes / no answer.

Just like any conversation within the platform, though, you have full control to edit its copy, add steps, or completely change its purpose.

To do so, go to Builder.

In the list of conversations select FAQ with follow-up conversation and perform your changes.

Top tip

Asking for user feedback is incredibly valuable. We recommend turning this feature on as soon as your chatbot goes live. While you’re still in the building phase, though, keep it turned off to make testing and training faster.