Your chatbot platform comes with a range of default conversations. These conversations handle some of the basic elements of your chatbot, such as taking contact details for a human agent to get back in touch with the user.

You can delete or edit these conversations as you see fit.

List of default conversations

Conversation

Description

Something went wrong conversation

A fallback message for when a technical issue prevents your chatbot from finding a response.

No handler conversation

A last resort message for when the chatbot is unable to reply.

Human fallback conversation

A conversation that gathers contact information from the user and a short message to pass onto a human agent.

FAQ conversation

A conversation used to send the chatbot's FAQ answers. Please note, deleting this conversation may prevent your chatbot from replying to FAQs.

FAQ with follow-up conversation

A conversation used to gather feedback from users after answering an FAQ. This conversation will only trigger if follow up is enabled.

Fallback to live chat

A conversation that requests the user rephrases their message before, if the chatbot still fails to understand the user, triggering live chat. This conversation will not trigger if live chat is disabled.

Talk to agent

A single message sent to inform the user that live chat has been triggered and an agent will be with them shortly. This message will not be triggered if live chat is unavailable.

Successful live chat

A default thank you message used when a user provides positive feedback regarding a recent live chat interaction.

Not successful live chat

A default message used when a user provides negative feedback regarding a recent live chat interaction.

Small talk conversation

A conversation used to send the chatbot's chosen small talk response. Please note, deleting this conversation may prevent your chatbot from engaging in small talk.

Some of these conversations use Dynamic Messages.

Dynamic Messages are placeholder messages that pull text from a different part of the platform. For example, the FAQ conversation uses a Dynamic Message to pull a relevant answer to an FAQ.