Last updated: 14 April 2021 

Platform roles ensure that all users of the platform have the appropriate permissions for their particular role. Roles and permissions govern all the access measures within the platform.

Pre-built platform roles

The platform comes with nine pre-built roles, each with its own set of permissions.

Platform Role

Description

Super Admin

Complete access to the entire platform.

Admin

Complete access to their client.

Platform User

Can create, view, edit and delete most items in the chatbot management platform.

Developer

Can create, view, edit and delete all technical items (e.g. integrations).

Conversation Builder

Can create, view, edit and delete conversations.

FAQ Manager

Can create, view, edit and delete all FAQs and related items.

FAQ Trainer

Can train the chatbot and improve FAQs using sent messages.

Ticket Manager

Can create, view, edit and delete all live chat requests and support tickets, as well as manage all agents.

Ticket Agent

Can view, claim and edit live chat requests and support tickets.