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Connect your chatbot to Microsoft Teams

Last updated: 11 January 2023

You can deploy your chatbot on Microsoft Teams in a matter of seconds. 

You may only connect one Teams Tenant ID per install. This means if your chatbot platform is on and has four accounts, you will only be able to create a Teams integration on one of these four accounts. If you need to connect more accounts, you will need more installs. Speak to your account manager for more information.

Step 1: Find your Microsoft Teams' Tenant ID

Before we start connecting your Microsoft Teams' channel, we need to collect a bit of information. 

To retrieve your Tenant ID:

  1. Navigate to Microsoft Teams in your internet browser. 

  2. Click the Teams icon in the left sidebar navigation menu.

  3. Click the three dots on any team listed under your teams (the Tenant ID is global across all your teams).

  4. Click Get link to team and then click the button to copy the link to your clipboard.

The link will look something like this: teams.microsoft_l_team_xxxxxxxxxxxxxxxxx_conversations?groupId=xxxxxxxx-xxxxxxxx-xxxxx-xxxxxxxxxxxx&tenantId=xxxxxxxx-xxxx-xxxx-xxxxx-xxxxxxxxxxxxxxxxx

Step 2: Connect your Microsoft Teams

Go to Engage → Channels.

In the tile of messaging channels, find Microsoft Teams and click Options.

Under Team share link, paste your Tenant ID.

Click Save.

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