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Connect your chatbot to WhatsApp

Last updated: 25 March 2024

Connecting your chatbot to WhatsApp allows you to automate 2-way conversations via the most popular messaging app in the world.

To set this up, you will need to an account with Soprano Design.

Step 1: Grab your API details

Before we set up the integration in your chatbot platform, we need to grab some details from Soprano Design.

Log into your MEMS account and head over to Company SetupManage UsersAPI Keys.

Generate a new API key, which should come along with an API ID.

Step 2: Activate your WhatsApp channel

Back to your chatbot platform, go to Engage → Channels and find the WhatsApp channel.


Activate the channel by flicking the switch to green.

Click on Options to continue the set up.

Step 3: Integrate with Soprano Design

Before you start, make sure you have an active Soprano Design account and an integrated WhatsApp for Business account.

Fill out the following information:

  • Phone number: the number you purchased.

  • Base URL: the URL of your Soprano Design account (e.g.

  • API key: your API key (collected in Step 1).

  • API secret: your API secret (collected in Step 1).


Hit Save.

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