Last updated: 11 August 2021 

Step 1: Create your knowledge base

To manually create a knowledge base and its articles, head to Knowledge → Knowledge bases.

  1. At the top of the page, click + New.

  2. Give your new knowledge base a name.

  3. In the Type dropdown, select Manual import.

Hit Save.

Step 2: Create your articles

Once your new knowledge base is created, click on its name in the side panel.

To create an article, click + New.