Export FAQs
Last updated: 16 March 2022
Keep a local copy of your chatbot’s FAQs, including all training and responses.
Step 1: Export your FAQs
Head to Knowledge → FAQs.
At the top right of the page, between Follow up and Add FAQ, click the button that says Export FAQs.
![](../__attachments/2153218118/export_faqs.png?inst-v=30187e43-c4af-4716-8a8c-e3d34758cf6e)
You will be asked to confirm your action. The export will be sent to the email address associated to your platform account.
Step 2: Read your export
You should have received an email containing a button to download your FAQ export.
Your export is a .CSV file. You will need Excel (or comparable alternative software) to open it. The file contains information in the following format:
Column A: FAQ name
Column B: All utterances trained to an FAQ (one per row)
Column C: The answer to the FAQ
Column D: The location the FAQ is tied to (if applicable)