Last updated: 02 June 2021 

Broadcast are one-way messages to everyone currently using your chatbot. You can send a broadcast immediately or schedule them for later.

Step 1: Create your broadcast message

Go to Engage → Broadcasts. 

Craft your message by selecting a type, a composer, and writing your copy.

If you’re happy to send your broadcast immediately, hit Broadcast message.

(Optional) Step 2: Schedule your broadcast message

To schedule a broadcast for a later date, toggle the Broadcast Message Now to NO.

Using the date and time picker, schedule your broadcast. 

Step 3: Manage scheduled broadcasts 

In the top right of the Broadcast section, click Broadcast A Message. 

Here you can delete, edit and immediately send your scheduled broadcasts.

Broadcast messages do not interrupt live chat conversations. The user will receive the message once their live chat session has ended.