Last updated: 06 December 2022
Looking for a specific conversation? Perhaps for interested in finding all the conversations where your chatbot users mention a specific topic? Learn to effectively sift through thousands of conversations with our filters.
Step 1: Find your conversations
You can find your chatbot conversation in Analyse → Conversations.
By default, this page displays all the conversations between your regular chatbot users and your chatbot.
A regular chatbot user is a user talking to a deployed version of your chatbot. The opposite of a regular user is a demo user, which is a user who talks to the demo version of your chatbot (inside your platform).
Step 2: Learn the available filters
In the top right, click Filters.
User type: pick between conversations with regular or demo users.
Filter by last message sent or conversation started: will impact your date filters to the date the user sent their first message or their last message to your chatbot.
Subscriber ID: enter a specific subscriber ID.
Keyword: enter a word or group of words. Words need to have at least three characters. The filter will apply to all messages, sent or received.
Start: enter a date and time.
End: enter a date and time.