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Send multiple messages per FAQ answer

Last updated: 20 May 2024

Your chatbot doesn’t just have to send a short, single response when asked a question. 

Sending multiple messages for an FAQ answer is great if you want to provide a longer answer and split this over two or three messages instead of one larger message response.

Step 1: Ensure randomisation is turned off

Head over to Knowledge → FAQs.

In the FAQ of your choice, go to Answers.

Make sure the Random responses toggle is OFF.

Step 2: Add messages to your answer

To add more messages, simply click the + New message button on the chat widget on the right-hand side of the page. 


What happens if random responses is turned on?

When turned on, an FAQ with multiple answers will send a single message out of your list, at random, to the user.

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