Last updated: 07 Apr 2022

The data retention settings allow you to control how long your chatbot platform will store information collected from conversations with your users. These periods apply to all interactions, including messages and files sent via the chatbot.

Go to Settings → Compliance.

You can set the retention period for both individual subscribers and conversation logs. 

Use the fields to customise how long your platform retains data from its users. 

Subscribers refers to the individual chatbot user. When a subscriber is deleted, all of their messages are deleted with them. You may decide when the retention period of a subscriber’s data starts: upon the subscriber’s first interaction with the chatbot or their last interaction with the chatbot.

Conversation logs are the logs stored on the /logs page.

Changes take effect immediately.

What happens once the retention period is over?

Once a subscriber reaches the end of their data retention period, all data and conversations associated to the subscriber get removed from the platform.

Once a conversation log reaches the end of its data retention period, all content inside the log is removed from the platform.

Changing your data retention period will immediately remove all data that fits the newest retention period rule.