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2023-11-21 Release

Platform version: 8.48.0, 1.16.5


  • You can now compare value metrics between two time periods. Learn more.

  • The banner on the Converse widget is now optional. Learn more.

  • Top FAQs and Top conversations metrics now include the ID of each item in the table.

  • Improved Norwegian translations.

  • Button labels no longer appear in the training view, displaying the postback instead. This should reduce some of the confusion!

  • All time-based data now displays in your local timezone.

  • Various copy and UI improvements.

Bug fixes

  • Fixed an issue where some special characters would break dynamic templates.

  • Fixed an issue with the event message template.

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