Last updated: 27 September 2022
The platform collects and retains information on every users who speaks to your chatbot.
You can view, export, and delete this data from the platform.
Delete user data
This document covers the steps that allow a platform user to delete a user’s data on their behalf. To learn to activate the data deletion feature inside the chatbot, allowing your users to do this themselves, please refer to this doc: Allow chatbot users to delete their data.
To delete user data, go to Analyse → Conversations.
Find the conversation you’d like to delete (learn to use the filters) and click View.
To delete a chat transcript, click the red Delete button.
Deleting a chat transcript deletes all data associated with the user and is irreversible.