Delete your user's data

Last updated: 15 June 2023

The platform collects and retains information on every users who speaks to your chatbot. 

You can view, export, and delete this data from the platform.

Deleting a chat transcript deletes all data associated with the user and is irreversible.

Step 1: Delete a single user data

This document covers the steps that allow a platform user to delete a user’s data on their behalf. To learn to activate the data deletion feature inside the chatbot, allowing your users to do this themselves, please refer to this doc: Allow chatbot users to delete their data.

To delete user data, go to Analyse → Conversations.

Find the conversation you’d like to delete (learn to use the filters) and click Three dots → Delete.

Step 2: Delete multiple multiple user data

Use the tickboxes on the left to select multiple rows and click Delete in the banner that appears at the bottom of your screen.