Last updated: 27 September 2022

This document covers the steps that allow a platform user to export a user’s chat transcript on their behalf. To learn to activate the transcript export feature inside the chatbot, allowing your users to do this themselves, please refer to this doc: Allow users to download their conversation transcript.

The chatbot platform keeps transcripts of every chat interaction between your chatbot (or your live chat agents) and your users. These are stored in line with your chosen data retention period. 

To export a chat transcript, go to Analyse → Conversations.

Step 1: Export a chat transcript

Each row on this table is a conversation with a single user.

Find your conversation in the list (use the filters to narrow down your search) and click View.

In the slide-in, click Transcript to export the chat transcript.

You can also export demo conversations, which are accessible by clicking Filter and selecting Demo under user type.

Step 2: View an exported chat transcript

The chat transcript will be attached to the email you receive, in a TXT file.