2021-07-28 Release
Platform version: 8.20.0, 1.8.38
Short and sweet update today, with a couple of features to make your life easier.
Get on the horn with the new click-to-call button
Do you want your chatbot users to give you a quick call? Don’t want them to go through the pain of having to transcribe a phone number?
Not a problem.
You can now insert a click-to-call button inside your messages. They look like this:
When a chatbot user clicks this button, it automatically opens the calling feature on their device (works on desktop and mobile) and triggers the call. Easy as pie.
Related docs:
Allow numbers and numbers only with the new numeric composer
Force your users to answer with a number, and nothing else.
We’ve all been in a situation where we’ve programmed a chatbot to ask a clear question, one that requires a simple numeric answer, only to see the user answer with a whole bunch of words.
With the numeric composer, you can now prevent this from happening. Activate it at a specific step in your conversation, and users will only be able to answer with a plain number.
Perfect for conversations that require strict formatting or integrations.
Related docs:
Improvements
We’ve increased the character limit of the Converse widget banner to 500. Fancy yourself a novelist? Now’s your chance!
The
To:field in email notifications was often the source of (understandable) confusion. We’ve tweaked it so it only allows you to enter valid email addresses. Much easier to use.Improved and tweaked various copy.