2023-10-24 Release

Platform version: 8.46.0, 1.16.2

💬 New chatbot channel: SMS

We're happy to introduce SMS as a new chatbot channel!

Integrate your chatbot with our SMS provider to create 2-way, automated, AI-driven SMS conversations.

SMS is the most adopted messaging channel worldwide (some 5.1 billion people use it, approximately 67% of the population). Now, backed by our workflow builder and artificial intelligence, you can serve your share of this huge market.

Learn how to integrate with our SMS provider and set up your channel.
Learn how to use SMS as a notification system.
Catch up on the message type supported by SMS.

Improvements

Two new metrics: sent and received messages (which, together, make up Total messages. Math!).
We've added a confirmation box when trying to delete a knowledge base article. No more oopsie daisies!
Improved screen reader accessibility of the Converse widget.
VOIP conversations now expire (aka hang up) after 3,600 seconds instead of 120. More time to chitchat with your favourite voice bot.
SSO just got more flexible. You can now control the logout integration. Learn more.

Bug fixes

Fixed instances where third-party channels wouldn't take languages into account.
Fixed instances where transition validation messages would appear in all activated languages (freaky).
The language switch dropdown in Converse would only work on accounts with an active license. Not ideal when implementing a new bot. It now works regardless of license.
Our error 500 page had an error. We fixed the error's error page. But the error would only trigger when an error was triggered so we had to error quite a lot to fix the error. Get it?
Fixed a fun (not) bug where live chat messages appeared in the wrong order.
Fixed a bug where language-specific demo bots wouldn't load. ¿Porque?